Bat 33's Terms & Conditions — Full transparency, every step of the way

By using the bat 33 website or mobile application, you are considered to have automatically accepted these terms and conditions. Please read them in full before using the platform.

Bat 33 is an online gaming and betting platform operated for entertainment purposes. We provide Live Casino, slots, Sports Betting, and other gaming options for users in Bangladesh.

These terms and conditions are available in both Bengali and English. In the event of any conflict, the English version shall be considered final.

To register an account on bat 33, the following conditions must be met:

• You must be at least 18 years old.
• Accurate and truthful information must be provided at the time of registration.
• Only one account is permitted per person.
• Only one account can be created per mobile number.
• Your account password must be kept strictly confidential.

After registration, bat 33 reserves the right to verify your identity. As part of the KYC (Know Your Customer) process, a copy of your national ID or passport may be requested — particularly at the time of withdrawal. This information is stored securely and is never shared with any third party.

You can use Bangladesh's most popular mobile banking services to deposit on bat 33. The terms and conditions for deposits are outlined below:

• The minimum deposit amount is BDT 300.
• Deposits are usually credited to your account within 5–10 minutes.
• Please provide the correct transaction ID when making a deposit.
• Deposits from mobile numbers registered in another person's name are not accepted.
• Deposited funds may only be used for gaming purposes.

Bat 33 does not charge any deposit fees. However, your mobile banking provider may apply a transaction fee — that is solely a matter between you and your service provider.

Withdrawing from bat 33 is simple and fast. Keep the following points in mind when making a withdrawal under our terms and conditions:

• The minimum withdrawal amount is BDT 500.
• Withdrawals can only be made to your registered mobile number.
• KYC verification may need to be completed before your first withdrawal.
• Standard withdrawals are processed within 15–30 minutes; during peak hours, it may take up to 24 hours.
• The wagering requirement must be met before bonus funds can be withdrawn.
• Withdrawals may be temporarily suspended if unusual betting patterns are detected.

Bat 33's terms and conditions include specific rules regarding bonuses. Please read the following conditions carefully before claiming any bonus:

• The welcome bonus applies to first-time deposits only.
• Each bonus carries a specific wagering requirement (typically between 15x and 30x).
• Bonuses are generally valid for 7 to 30 days.
• Multiple bonuses cannot be used at the same time.
• Bonus funds cannot be withdrawn directly — they may only be used for gameplay.
• Accounts found attempting to claim bonuses through abnormal or system-exploiting methods will be closed.

All games on bat 33 are conducted with complete fairness. Our games are certified by internationally recognized RNG (Random Number Generator) standards — meaning every outcome is entirely random and unbiased.

• Any complaints regarding game outcomes must be reported to support within 24 hours.
• If a game is interrupted due to a technical error, the bet will be refunded.
• Bat 33 is not responsible for losses caused by internet issues.
• The dealer's decision is final in Live Casino games.
• Bets in Sports Betting will be settled after the official result is announced.

The following activities are strictly prohibited under bat 33's terms and conditions:

• Opening multiple accounts or using another person's account.
• Bonus abuse or system manipulation.
• Using any automated software or bots.
• Money laundering or illegal transfer of funds.
• Attempting to defraud another player.
• Attempting to gain unauthorized access to bat 33's systems.

Bat 33 may temporarily suspend or permanently close your account under the following circumstances:

• In cases of Terms & Conditions violations.
• If evidence is found that an account was created using false information.
• Failure to cooperate with the KYC verification process.
• Extended periods of inactivity (more than 12 months).
• At your own request (self-exclusion).

If you wish to close your account yourself, please contact the support team. You will be given the opportunity to withdraw your balance before the account is closed, unless it is being closed due to a violation of our terms.

Bat 33 is committed to maintaining a safe and reliable gaming environment at all times. However, bat 33's liability is limited in the following areas:

• If a game is missed due to loss of internet connection.
• Due to delays or errors on the part of third-party payment providers.
• Due to unexpected server downtime.
• Due to a security vulnerability on your own device.

Bat 33 places the highest importance on responsible gaming. A key part of our terms and conditions is ensuring player protection. To that end, bat 33 offers the following features:

• Deposit Limit: Option to set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Option to exclude yourself from gaming for a set period of time.
• Reality Check: Reminders showing how long you have been playing.
• Cooling-Off Period: Take a break for anywhere between 24 hours and 6 weeks.

If you or someone you know may be struggling with a gaming addiction, please contact our support team immediately or Responsible Gaming Page Visit.

Bat 33 treats the security of your personal information as its highest priority. Our platform is protected by SSL encryption. To learn more about how your data is used, please refer to our Privacy Policy Read.

• Your information is never sold to third parties.
• Information may be disclosed to authorities only where required by legal obligation.
• Even after an account is closed, certain data may be retained in accordance with our policies.

Bat 33 is committed to resolving all disputes fairly and promptly. If you have a complaint, please follow the steps below:

• Please contact our support team via live chat or email first.
• You will receive an initial response within 48 hours of submitting your complaint.
• Complex disputes may take up to 14 business days to resolve.
• If you are not satisfied with bat 33's decision, you may escalate your complaint to the relevant regulatory authority.